These terms govern the use of get-pyro.com, the Pyro application and the candidate portal. They are written to be understood without a lawyer, but they are a binding agreement. If you are entering into them for an organisation, you confirm you have the authority to do so.
“Pyro”, “we” and “us” mean the operator of get-pyro.com and the Pyro service. “You” means whoever is using the service, and these terms speak to four kinds of you:
If a Customer has signed an order form or a master agreement with us, that document governs where it conflicts with these terms. Our Privacy Policy and Cookie Policy are part of these terms.
Pyro is an applicant tracking system. It lets a Customer write and publish roles, search the CVs it owns, score applications against criteria, run first-round interviews with ARIA, assist human-led interviews, and keep a record of every decision. Candidates use the portal to apply, see their standing, and manage their consent.
We improve the service continuously and may add, change or retire features. We will not retire a feature that a paid plan depends on without reasonable notice and a route for you to export what you need.
The Customer owns the data it brings to Pyro and the data generated by its use, including roles, CVs, applications, interview transcripts and the record (“Customer Data”). We claim no ownership of it. The Customer grants us a licence to host, process, transmit and display Customer Data solely to provide and secure the service, and to meet our legal obligations.
For Customer Data that is personal data about Candidates, the Customer is the controller and we are the processor. Our Data Processing Agreement applies and is available on request. The Customer is responsible for:
We do not use Customer Data to train models for anyone else, and we do not sell it.
Pyro's AI features, including ARIA and the interview copilot, produce evidence, scores, drafts and suggestions. They are aids to a decision, not the decision. You agree that:
We log the model and version of every AI run to the record. You may not remove or alter those rows.
If you are a Candidate, using the portal is free and these additional terms apply:
Pyro is priced on usage and success, not on seats. The specifics for your account, including any subscription, the rate for metered AI runs and ARIA rounds, and the success fee payable on a hire, are set out in your order form or plan page. Unless that document says otherwise:
You will not, and will not let anyone else:
We may suspend an account that breaches this section. Where practical we will warn you first and give you a chance to put it right.
The service, including its software, design, models, prompts, evaluation methods, the ARIA interviewer, documentation and the get-pyro.com site, is owned by us or our licensors and is protected by intellectual property law. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. They do not give you any other right in it.
If you send us feedback or suggestions, we may use them without obligation to you. We will not name you in connection with them without your permission.
Each of us will keep the other's confidential information confidential, use it only for the purposes of these terms, and protect it with at least the care we use for our own. Customer Data is the Customer's confidential information. Our pricing, roadmap, security documentation and anything marked confidential is ours. This does not cover information that is public, already known, independently developed, or that the law requires to be disclosed, provided the disclosing party is told where lawful.
The service connects to third parties on your instruction, such as the Google Drive or Microsoft OneDrive your administrator connects, the Google Calendar or Microsoft Outlook calendar a user connects, the identity provider you sign in with, and the video or audio channel used for a live interview. Those services are governed by their own terms: Google Drive and Google Calendar by Google's terms, and Microsoft OneDrive and Outlook by Microsoft's. We are not responsible for them, but we are responsible for what we do with the data they give us, as described in our Privacy Policy.
Connecting a drive gives Pyro read-only access to it. Pyro reads only the one folder your administrator chooses, never creates, changes or deletes a file in the drive, and uses what it reads only to bring CVs into your account, as section 9 of our Privacy Policy describes for both Google and Microsoft. Your administrator can disconnect the drive at any time.
Connecting a calendar is optional and each user connects only their own. It gives Pyro access to that calendar's events: Pyro creates, updates and cancels only the interview events the user schedules in Pyro, applies changes the user makes to those events, and shows the user their other meetings without storing them, as section 9 of our Privacy Policy describes for both Google and Microsoft. The user can disconnect the calendar at any time.
We aim to keep the service available at all times, but we do not promise uninterrupted service. We may take it down for maintenance, and where we can we will schedule that outside your working hours and tell you in advance. Support is provided by email, and any service levels are set out in your order form.
We warrant that the service will perform materially as described on get-pyro.com and in your order form, and that we will provide it with reasonable skill and care. If it does not, tell us and we will fix it or, if we cannot, you may end the affected subscription and receive a refund of prepaid fees for the unused period.
Apart from that, and to the extent the law allows, the service is provided as is. We do not warrant that AI outputs are accurate, that a search will find every suitable candidate, that a posting is lawful in every jurisdiction, or that using the service will result in a hire. Nothing in these terms limits a warranty or right the law does not let us limit.
To the extent the law allows, neither of us is liable to the other for indirect, consequential or special loss, loss of profit, loss of business, or loss of data, however caused. Our total liability to a Customer for everything arising out of these terms in any twelve-month period is limited to the fees that Customer paid us in that period. Our liability to a Candidate or Visitor, who pays us nothing, is limited to what the law does not let us exclude.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for breach of confidentiality, for a party's indemnity obligations, or for anything else the law does not allow to be limited.
The Customer will defend us against, and pay any damages and costs finally awarded or agreed in settlement for, any third-party claim arising from its hiring decisions, its use of Customer Data without a lawful basis, or its breach of section 8.
We will defend the Customer against, and pay any damages and costs finally awarded or agreed in settlement for, any third-party claim that the service, used as permitted, infringes that party's intellectual property. If such a claim arises we may modify the service, obtain a licence, or, as a last resort, end the affected subscription and refund prepaid fees for the unused period.
The indemnified party must tell the other promptly, give it control of the defence, and cooperate reasonably.
We may update these terms. When we do, we change the date at the top. For changes that materially reduce your rights or increase your obligations we will give Customers and portal users at least 30 days' notice by email or in the application. Continuing to use the service after a change takes effect means you accept it; if you do not, you may end your account before then.
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. If a dispute arises we will each try in good faith to resolve it with the other for 30 days before starting proceedings. After that, the courts of Delaware have exclusive jurisdiction, except that either of us may seek an injunction in any court to protect intellectual property or confidential information. If you are a consumer in a country whose law gives you the right to bring proceedings at home, nothing in this section takes that away.
Questions about these terms: hello@get-pyro.com. Questions about personal data: privacy@get-pyro.com.